Calls

The Contact Center provides a platform for the whole customer contacting process. The customers are segmented to calling campaigns, so it is easy to set up needed views, functions and scripts for the right customers and the agents calling them.

The agent can call the customer using either a system phone (with Click-to-Call function) or their own mobile phone. After the call, the agent┬ácategorizes the result of the call and Contact Center saves the call to the contact’s communication history. In addition to the calls, the history shows also the surveys, notes and other functions performed for the customer. This way the agent him-/herself as well as other agents can easily keep track of the status of the customer.

The Home Page of the agent shows statistics about their own calls by campaigns and overall.