Increase your customer satisfaction,
sales and happiness of your employees.
Contact Center product family’s the clear user interfaces and versatile features make the agents’ daily tasks easier. With the comprehensive reporting views, the admin users and company management can easily see an overview of the calls.
The Contact Center is provided as a CCaaS (Contact Center as a Service), which ensures scalability and allows you to purchase only the technology you need at any given time.
The Contact Center product family works seamlessly together with CRM-service and is part of our whole ecosystem. It has modern, quick-to-learn tools for both Outbound telecontacting and Inbound CTI System with IVR functionalities.
Check out the comprehensive feature list
Outbound
The focus of the Outbound solution is to meet the daily needs of the agents in their tasks and enable them to keep track of their progress in co-operation with other agents:
• Surveys and scripts
• Email material packages
• Callback remainder
• Actions
• Calendar booking
Inbound
Contact Center Application is an easy-to-use solution for managing incoming calls. The features of the application include:
• Advanced IVR functions
• Call groups and agents' statuses
• Call group recordings (out of office messages etc.)
• Call monitoring
• Callbacks and call history
• Admin functions for managing the call groups.
Brand to Meet Your Company Needs
There are always changing needs for fields, messages and so on. With the Contact Center product family, it is easy to meet all needs with customizing:
• Custom fields for Contact and Company cards
• Call results
• Set your own outbound caller ID
• Business hours for call groups
• Welcome messages to Inbound
• Visually branded email material packages
Security and Localization
Configure the access to Contact Center based on groups, roles, or location. You can separate the different campaign for agents, add them to the inbound groups.
CRM-service is fully GDPR compliant and the data is stored in the EU.
• Secure hosting
• Encrypted data